Jigsaw Privacy Policy
Effective date: October 8, 2026
1. Scope
This Privacy Policy explains how Z & E Technologies Incorporated. ("we," "us," or "our") collects, uses, and protects information when you use the Jigsaw mobile game (the "Service"). The Service displays interstitial ads between levels. We do not sell personal information. We also use limited advertising-attribution data to understand whether Facebook and Instagram app-promotion campaigns lead to installs and App Store purchases.
2. Information We Collect
- Account and device information: an automatically generated player identifier, installation identifier, platform, device model, operating system version, app version and build, language, time zone, and whether the device is virtual.
- Player profile: nickname, selected avatar, and player number.
- Gameplay information: level progress, moves, completion times, saved puzzle state, coins, hints, medals, rewards, and leaderboard results.
- Purchase information: product identifier, transaction identifier, purchase environment, and fulfillment status. Apple processes payments; we do not receive payment card details.
- Advertising attribution: app activation and automatically logged App Store purchase events, including product identifier, price, currency, and limited app and device information used to measure Facebook and Instagram campaigns. The integration is configured not to collect Apple's advertising identifier (IDFA).
- Advertising and consent information: ad requests, impressions, clicks, consent choices, IP address and approximate location derived from it, app and device information, and advertising diagnostics used to serve and measure Google AdMob ads and prevent invalid traffic. The current configuration does not request App Tracking Transparency permission or collect IDFA.
- Usage and diagnostics: screen views, gameplay and feature interactions, app version, device and operating system information, crash logs, stack traces, and performance or error context. These records use pseudonymous identifiers and do not include your nickname, payment card details, or message content.
- Notifications: if you enable notifications, we process your notification permission status, a Firebase Cloud Messaging device token, device language, and notification delivery results so we can send game updates. Notification message content is not used for advertising.
3. How We Use Information
We use this information to create and recover game accounts, synchronize progress, operate gameplay and leaderboards, calculate and deliver rewards, fulfill in-app purchases, send notifications you have enabled, serve and measure ads, honor advertising consent choices, prevent invalid ad traffic, measure the aggregate effectiveness of our app-promotion campaigns, understand which features are used, diagnose crashes and errors, improve reliability, prevent duplicate transactions and fraud, troubleshoot the Service, and maintain security.
4. Sharing
We share information only as necessary with Apple, infrastructure providers acting on our behalf, or legally authorized entities to operate the Service, process App Store transactions, deliver notifications, serve ads, maintain security, or comply with law. We use Google Firebase Analytics, Firebase Crashlytics, and Firebase Cloud Messaging to process usage, diagnostic, and notification-delivery information, and Google AdMob and the Google User Messaging Platform to serve ads, collect consent choices, measure performance, and prevent invalid traffic. We also use the Meta SDK to attribute app installs and automatically logged App Store purchase events to Facebook and Instagram campaigns. The current configuration does not request App Tracking Transparency permission or collect IDFA, so attribution is limited and may be delayed or unavailable. We do not use the Meta SDK for Facebook Login, in-app advertising, or cross-app retargeting. Learn more from Firebase Privacy and Security, the Google Privacy Policy, and the Meta Privacy Policy.
5. Account and Data Deletion
In the game, choose Settings → Delete Account and confirm. We will permanently delete your account and associated data. No separate request is required. A deleted account and its progress cannot be restored; starting the game again creates a new player account.
Deletion covers your player profile, account and device associations, saved puzzles and level progress, coins, hints, medals, rewards, leaderboard results, notification registrations, purchase records held by us, and account-linked usage, advertising, and diagnostic data. Records independently held by third-party service providers are governed by their own policies.
If you cannot access the app: you can also request deletion of your Jigsaw account and associated data by emailing admin@zandetechnologies.com. Include your player number if available so we can identify the account. If you no longer have it, contact us for help. Do not send passwords or payment card details. This is an alternative to deleting your account in the game, not an additional required step.
6. Children
We do not knowingly collect unnecessary personal information from children. If you believe a child provided personal information without appropriate guardian consent, contact us using the details below.
7. Security and Your Choices
We use reasonable technical and organizational safeguards to protect information. You can change your nickname and avatar in the game, control notifications, sound, and haptics in Settings, use Ad Privacy Choices where required to review advertising consent choices, or delete the current player account at any time. You can also disable notifications in iOS Settings.
8. Contact and Changes
Z & E Technologies Incorporated.
Email: admin@zandetechnologies.com
If this policy changes materially, we will update the effective date on this page.
Jigsaw 隐私政策
生效日期：2026 年 10 月 8 日
1. 适用范围
本政策说明 Z & E Technologies Incorporated.（以下称“我们”）在你使用 Jigsaw 移动游戏（以下称“本服务”）时如何收集、使用和保护信息。本服务会在关卡之间展示插屏广告。我们不会出售个人信息。我们也会使用有限的广告归因数据，了解 Facebook 和 Instagram 应用推广是否带来安装及 App Store 购买。
2. 我们收集的信息
- 账号与设备信息：自动生成的玩家标识、安装标识、平台、设备型号、操作系统版本、应用版本和构建号、语言、时区以及是否为虚拟设备。
- 玩家资料：昵称、选择的头像和玩家编号。
- 游戏信息：关卡进度、移动次数、完成时间、未完成的拼图状态、金币、提示、勋章、奖励和排行榜结果。
- 购买信息：商品标识、交易标识、购买环境和发放状态。付款由 Apple 处理，我们不会获取你的银行卡资料。
- 广告归因信息：应用激活和自动记录的 App Store 购买事件，包括商品标识、价格、币种，以及用于衡量 Facebook 和 Instagram 推广效果的有限应用与设备信息。本集成被配置为不收集 Apple 广告标识符（IDFA）。
- 广告与同意信息：广告请求、展示、点击、同意选择、IP 地址及由此推断的大致位置、应用与设备信息，以及用于投放和衡量 Google AdMob 广告并防止无效流量的诊断信息。当前配置不会请求 App Tracking Transparency 权限，也不会收集 IDFA。
- 使用与诊断信息：页面浏览、游戏和功能交互、应用版本、设备及操作系统信息、崩溃日志、堆栈信息，以及性能或错误上下文。此类记录使用假名化标识，不包含你的昵称、银行卡资料或消息内容。
- 通知信息：如果你开启通知，我们会处理通知授权状态、Firebase Cloud Messaging 设备令牌、设备语言和通知投递结果，以便发送游戏动态。通知内容不会用于广告。
3. 信息用途
我们使用上述信息来创建和恢复游戏账号、同步进度、运行游戏与排行榜、计算并发放奖励、完成应用内购买、发送你已开启的通知、投放和衡量广告、遵守你的广告同意选择、防止无效广告流量、衡量应用推广的整体效果、了解功能使用情况、诊断崩溃和错误、提升稳定性、防止重复交易和欺诈、排查服务问题并保障安全。
4. 信息共享
我们仅会在提供服务、处理 App Store 交易、投递通知、投放广告、维护安全或履行法律义务所必需的范围内，与 Apple、代表我们提供基础设施服务的供应商或法律授权的机构共享信息。我们使用 Google Firebase Analytics、Firebase Crashlytics 与 Firebase Cloud Messaging 处理使用、诊断和通知投递信息，并使用 Google AdMob 与 Google User Messaging Platform 投放广告、收集同意选择、衡量广告效果和防止无效流量。我们还使用 Meta SDK，将应用安装及自动记录的 App Store 购买事件归因到 Facebook 和 Instagram 推广活动。当前配置不会请求 App Tracking Transparency 权限，也不会收集 IDFA，因此归因数据可能受限、延迟或无法获得。我们不会使用 Meta SDK 提供 Facebook 登录、在应用内展示广告或进行跨应用重定向。详情可查看 Firebase 隐私与安全说明、Google 隐私政策和 Meta 隐私政策。
5. 账号及关联数据删除
在游戏中选择“设置 → 删除账号”并确认后，我们会彻底删除你的账号及关联数据，无需另行申请。账号及进度删除后无法恢复；重新开始游戏时会创建新的玩家账号。
删除范围包括玩家资料、账号与设备关联、拼图存档和关卡进度、金币、提示、勋章、奖励、排行榜结果、通知注册信息、由我们保存的购买记录，以及关联到账号的使用、广告和诊断数据。第三方服务提供商独立保存的记录受其各自政策约束。
如果无法进入应用：你也可以发送邮件至 admin@zandetechnologies.com，申请删除 Jigsaw 账号及关联数据。如有玩家编号，请一并提供以便查找账号；如已无法取得编号，可联系我们协助查找。请勿发送密码或银行卡资料。这是游戏内删除的替代入口，不是必须追加的步骤。
6. 未成年人
我们不会故意收集未成年人不必要的个人信息。如果你认为未成年人在未获得适当的监护人同意的情况下提供了个人信息，请使用下方联系方式联系我们。
7. 安全与你的选择
我们使用合理的技术和组织措施保护信息。你可以在游戏中修改昵称和头像，在设置中控制通知、声音和触感，在适用地区通过“广告隐私选项”查看广告同意选择，或随时删除当前玩家账号。你也可以在 iOS 系统设置中关闭通知。
8. 联系与政策更新
Z & E Technologies Incorporated.
电子邮箱：admin@zandetechnologies.com
如果本政策发生重要变更，我们会更新本页面的生效日期。