Privacy Policy

1) Privacy Highlights

We collect and analyze voice inquiries, transcripts, and in-app activity to deliver and improve TV/programming recommendations.

We may show contextual and behavior-based ads within the app, using information about your activity inside the Service.

We do not sell your personal information or share it with third parties for cross-context behavioral advertising, and we do not allow third-party identifiers/tracking SDKs to collect user identifiers within the app.

2) Eligibility

The Service is intended for adults 18+ only. By using the Service, you represent that you are at least 18 years old.

3) Information We Collect

We may collect the following categories of information:

A. Information you provide

• Account information (such as email address and login credentials, if you create an account)
• Your Broadcast TV and / or Cable TV and / or Streaming video platform preferences
• Your viewing preferences
• Your zip code and or approximate location
• Support communications and requests

B. Voice inquiries and transcripts

• Voice recordings of your inquiries (including your spoken search requests)
• Transcripts generated from those voice inquiries
• Metadata about inquiries (such as time, frequency, and outcomes)

C. App usage and behavior

• Search queries and interactions (e.g., what you tap, save, or view)
• Features used, session duration, performance data, and preferences

D. Device and approximate location information

• Device type, operating system, app version, IP address, language, and diagnostics
• Approximate location, which may be derived from IP address or similar signals (we do not require precise GPS location unless explicitly stated in-app)

4) How We Use Information

We use information to:

• Provide the Service and deliver programming recommendations and search results
• Personalize your experience based on your searches and in-app behavior (similar to how major streaming platforms recommend content based on user activity)
• Improve accuracy, reliability, and functionality (including testing, debugging, and performance monitoring)
• Provide customer support and communicate with you
• Maintain security and prevent fraud or misuse

Advertising within the app

We may use your information and activity within the Service to:

• Show contextual ads (based on the content or category you’re viewing), and/or
• Show behavior-based ads (based on your activity inside the app)

We do this without selling your personal information, and we do not permit third-party advertising identifiers or third-party tracking tools to collect user identifiers within the app.

5) How We Disclose Information

We do not sell your personal information. We do not share personal information with third parties for cross-context behavioral advertising.

We may disclose information only in limited circumstances, such as:

A. Service providers (processors)

We may disclose information to vetted vendors and service providers that help us operate the Service (e.g., hosting, speech processing, analytics, customer support, payment processing). These providers are authorized to use information only as necessary to provide services to us, under contractual obligations.

B. Aggregated / de-identified advertising insights

We may provide advertisers who advertise on and within the app with aggregated or de-identified reporting (for example, broad performance metrics like impressions, clicks, or category-level interest). We do not provide advertisers with personal information that identifies you.

C. Legal and safety reasons

We may disclose information if we believe in good faith that it is necessary to comply with law, respond to lawful requests, protect rights and safety, or investigate fraud/security issues.

D. Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.

6) Data Retention

We retain information, including voice recordings and transcripts, for as long as deemed necessary by the company for purposes such as providing and improving the Service, maintaining security, complying with legal obligations, and enforcing our agreements.

7) Your Choices and Account Deletion

If the Service provides an account, you may be able to update certain settings in-app.

Account deletion: The app includes a data deletion button available when you close your account. When you delete your account, we will process the deletion request in accordance with applicable law and our retention practices.

You may also contact us at admin@zandetechnologies.com for assistance.

8) California Privacy Notice

We are committed to complying with applicable California privacy laws. Depending on your circumstances and applicable law, you may have rights regarding your personal information (such as access or deletion). To make a request, email admin@zandetechnologies.com.

9) Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

10) Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes are effective when posted. It is your responsibility to review this Privacy Policy periodically. Continued use of the Service after changes means you accept the updated policy.